Frequently Asked Questions

Account FAQs

• How can I get access to ProTools?
• I'm having trouble accessing my CFNC.org account or creating a new account. Who should I contact?
• What are the criteria for being a School-Level or District-Level Administrator?
• How do roles and permissions for ProTools work?
• Can I have access to more than one school at a time?
• What should I do if I change schools or leave employment?

Report FAQs

• Why do I not see all of my students in my ProTools reports?
• How do I gain access to the Finish the FAFSA report?

Transcript FAQs

• What does this transcript status mean?
• How can I assist students with a transcript request in the Failed state?