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  1. CFNC ProTools Help
  2. Frequently Asked Questions

Frequently Asked Questions

Account FAQs

  • How can I get access to ProTools?
  • I'm having trouble accessing my CFNC.org account or creating a new account. Who should I contact?
  • What are the criteria for being a School-Level or District-Level Administrator?
  • How do roles and permissions for ProTools work?
  • Can I have access to more than one school at a time?
  • What should I do if I change schools or leave employment?

Report FAQs

  • Why do I not see all of my students in my ProTools reports?
  • How do I gain access to the Finish the FAFSA report?

Transcript FAQs

  • What does this transcript status mean?
  • How can I assist students with a transcript request in the Failed state?
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