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Account FAQs

Request for New School or Organization on and ProTools
How can I get access to ProTools?
I'm having trouble accessing my account or creating a new account. Who should I contact?
What are the criteria for being a School-Level or District-Level Administrator?
How do roles and permissions for ProTools work?
Can I have access to more than one school at a time?

Report FAQs

Why do I not see all of my students in my ProTools reports?
How do I gain access to the Finish the FAFSA report?

Transcript FAQs

What does this transcript status mean?
How can I assist students with a transcript request in the Failed state?

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