Select the ProTools features in the left navigation to learn more about them, or use the Search bar above to quickly find articles.

General FAQs

For how long will I have access to the old Professional Center?

Account FAQs

I'm having trouble accessing my account or creating a new account. Who should I contact?
What are the criteria for being a School-Level or District-Level Administrator?
How do roles and permissions for ProTools work?
How can I create a ProTools account?
Can I have access to more than one school at a time?
What should I do if I change schools or leave employment?

Report FAQs

What assessment data are available in Career Reports?
Why do I not see all of my students in my ProTools reports?
How do I gain access to the Finish the FAFSA report?

Transcript FAQs

What does this transcript status mean?
How can I assist students with a transcript request in the Failed state?

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