There are some general error types for transcript requests related to the information a student submitted on the request form. The student will receive an email letting them know that the request failed and to reach out to CFNC for assistance. If they come to you with questions, here are some details to assist.
General Error Types
- Name spelling, punctuation, and suffix - ensure your first and last names are spelled and punctuated exactly as they appear on your school records. You can look at your report card or consult your school's data manager. For example, watch for name variations since "Maddie King" will not match with "Madelyn King". The last name "Tanner-Shelton" will not match with "Tanner Shelton" or simply "Tanner". Also, the last name and suffix "Gutierrez, Jr." will not match with "Gutierrez".
- NC Student Number (Infinite Campus, formerly NC WISE number) - be sure you are entering your student number exactly as it appears on things like your report card or lunch ID card. If you graduated from a North Carolina public high school in 2014 or later, you should have an NC Student Number. This number is not your NC Residency Number (RCN), a college ID number, your social security number, or your driver's license. If you can't find it, please note that CFNC does not keep these records, and you'll need to contact your high school or school district.
- Birthdate - verify that your date of birth is accurate and matches the information listed in your school records.
- Extra spaces - ensure that there are no extra spaces after any of the entered information.